Receiving Time = Processing time + Shipping time
Processing Time: Your item will be shipped out within 3-8 business days
|Area||Standard Shipping Time|
|United States||10-18 business days|
|Canada||10-21 business days|
|United Kingdom||8-14 business days|
|Australia||10-14 business days|
|All Other Countries||10-25 business days|
Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.
Please wait patiently. Thanks for your understanding.
30 Days Easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable.
We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.
To make return/exchange service as easy as possible, please follow the guidelines as below:
1: Please contact with our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service.
2 : Only if our products have quality problems, we will accept return request.And please allow a little bit color and size difference, this is inevitable.
3 : All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4 : Please return through your local post office to avoid tax and include your filled-out return/exchange authorization form in your return package. Any lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.
5 : Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days.
EU buyers' return policy will be consistent with the EU local law.
If you have any questions, please contact at L[email protected]ok.com
At this time, we are experiencing delays in order processing due to COVID-19 and technological difficulties with our warehouse transition. Orders are currently taking between 3-5 business days to complete processing. We are working hard to get your order to you as quickly as possible and we appreciate your patience!
Q: WHEN WILL I BE CHARGED FOR MY ORDER?
All orders are charged at the time of checkout. Our systems do not save your payment details past the checkout point for security purposes.
Q: MY ORDER SHIPPED, BUT THE TRACKING SHOWS NO UPDATES - WHAT'S GOING ON?
There are delays in pickups and in transit times from our carriers at this time as well. You may notice that your order will take longer to reflect transit updates than you are used to, but we are doing everything we can to get your items to you. Once you receive tracking information, please allow additional time for this to reflect updates.
Q: MY ORDER HASN'T SHIPPED YET - CAN I CHANGE/CANCEL IT?
All orders begin to process in our warehouse systems within 1 business day of being placed. Many orders will begin to process the same day. Due to this, it is very unlikely that our team will be able to modify or cancel your order. Please use the messenger feature on the bottom left of your screen to quickly contact our team if you'd like to attempt to change or cancel your order.